Improving Traffic Safety and Efficiency with Market-leading Staffing Programs
As the global leader in smart mobility infrastructure management, Iteris is proud to be a leading provider of traffic management center (TMC) design, staffing and operations services, and is committed to a proactive operations culture that takes a more purposeful approach to seeking and anticipating traffic-related issues with the goal of improving safety and efficiency for all road users.
Promoting a Proactive Operations Culture
Customer success is integral to Iteris’ success, so personalization, trust, agility and responsiveness to program needs are Iteris’ priority. With a nationwide presence and offices located close to public transportation agencies, Iteris is positioned to be an accessible and present partner that has a direct interest in the success of the transportation system we support.
As the solution provider for transportation agencies throughout the country, Iteris is a known and trusted partner, which is particularly helpful during unplanned situations when efficient coordination is needed most. The keys to successfully running an operations environment are people, process, and technology; among those, people being the most impactful.
Proficient Performance Through Structured Training
To promote to their continued success, Iteris has designed an approach through leadership that will involve full engagement of the staff and development of a mission-oriented team, along with an intense training and certification program, resulting in a proactive operations environment.
Iteris’ philosophy is that happy and supported employees stay and do great work. Iteris fosters a career environment for operations staff, matching interest and aptitude with opportunities by which team members can grow and flourish. Our targeted national operations experience has borne this out and our partners will benefit immediately from our knowledgeable leadership team who will focus on cultivating the core values shared by each associate: collaboration, innovation, respect and commitment.
Virtual Traffic Management and Operations
Whether looking to create a new TMC or migrate an existing TMC network to a virtual environment, Iteris partners with agencies to provide the foundation and expertise required to successfully implement virtual TMCs to support various goals, including:
- Capital or recurring cost savings
- Operate from any location
- Staff flexibility
- Staff security
- Multi-agency operations
San Francisco Bay Area, CA: MTC 511 & Express Lanes Support
Iteris is proud to provide staffing and management services to the 511 Operations Center in Oakland, California that is responsible for collecting, curating and disseminating traffic and transit information for the nine-county Bay Area region through the 511 SF Bay traveler information system, of which the 511 Phone System and Transit Data System have been managed by Iteris since 2015.
In addition, Iteris provides staffing and management services to the Regional Operations Center in San Francisco, California to monitor traffic and toll collection systems along the MTC-operated Express Lanes, and help maximize mobility through congestion management and coordinated incident response.
Virginia Department of Transportation: TMC & Customer Service Center
Iteris has provided TMC staffing and management services for the Virginia Department of Transportation's Northwest and Southwest regions, customer service center staffing, and statewide TMC management leadership since 2018.
Iteris’ TMC operators monitor traffic status, special events, scheduled events, active events and incident fault status using CCTV cameras, SSP reports, Virginia State Police reports, internal systems, GUI display/detector data and more.
Tampa Bay, FL: Sunguide Regional TMC Operations Management & Support Services
Iteris is proud to provide operations services and staff to the Florida Department of Transportation's (FDOT) District 7 Tampa Bay SunGuide Regional Transportation Management Center (RTMC). The program supports FDOT’s commitment to a “proactive operations culture”, which takes a more purposeful approach to seeking and anticipating traffic-related issues with the goal of improving road safety and efficiency for travelers.
Future tasks will include the integration of freeway managed lanes to the RTMC, integrated corridor management, and design and construction oversight of the floor layout for the new operator workstations.
City of Pasadena, CA: TMC Staffing for Special Events
Iteris is proud to serve as an extension of the City of Pasadena’s staff in their TMC during special events at the Rose Bowl. These events include the UCLA football home games, concerts, festivals, soccer games, and the Rose parade and game during the New Year.
Iteris staff involvement begins with the planning meetings led by the Pasadena Police Department of each special event and ends with a recap of the event, including any potential improvements noted. During the event, Iteris staff has access to the City’s CCTV cameras, video detection cameras, signals on the City’s Transparity and SCATS central system, CMS signs, and all hardcopies of the timing sheets.
City of Santa Monica, CA: TMC Staffing for Event Management
Due to the success and positive feedback from a pilot program with the City of Santa Monica, Iteris was brought on to manage the City's TMC during the holiday months from Thanksgiving to New Years.
Iteris also provides staffing support on various events throughout the year, and has staffed the LA Marathon since 2016, the Genesis Open in 2017, and continues with “Go with the Flow” TMC support for summer and winter.
